Back Office Assistant (f/m/d) at B2B Software Vendor
Berlin
Full-time
Permanent employee
Untertitel
Zertificon Solutions – Software Manufacturer since 2004. We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 140 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!
Your tasks
As Back Office Assistant (f/m/d) and member of the Operations Team, you take care of everything that happens after a software purchase – from order processing to onboarding. You also support digital email certificate administration for our customers.
- Manage and process customer orders from confirmation to invoicing, ensuring a seamless post-sales workflow
- Create and send key documents, including contracts, order confirmations, and invoices
- Process invoices for digital certificates from certificate authorities
- Be the first point of contact for customers, partners, and suppliers regarding questions or issues related to orders
- Maintain and update customer data in SugarCRM to ensure all information is accurate and readily available
Your profile
- At least 3 years of professional experience in a back office, operational, or customer success role, ideally within the B2B IT or software industry
Basic knowledge of IT process management or quality management, or a comparable professional background
- Confident use of MS Office or LibreOffice
- Ideally first experience with ERP and CRM software (e.g. SugarCRM)
- Very good German skills (at least C1) and good English skills (at least B2)
We offer
- Flexible hours and home office options
- Mobility: free Germany-wide public transport ticket, bike leasing, or parking
- Subsidies for meals (e.g., delivery services) and home office internet
- Urban Sports Club membership for flexible fitness and wellness
- Office perks: rooftop terraces & green courtyard, organic fruit and drinks, personal packages accepted at the office
- Get-togethers: monthly Pizza Friday, regular team events, big summer party
- Responsible leadership: structured onboarding, regular feedback, clear goals
- Innovative without startup risk: profitable for 20+ years, self-funded innovation with strong global potential
- International team: 120+ colleagues from 30+ countries, open and collaborative culture
About us
Why Zertificon?
Zertificon stands for securing digital business. We develop trusted IT security solutions "Made in Germany" – built for businesses that value both protection and usability.
If that resonates with you, we’d love to hear from you.
Zertificon stands for securing digital business. We develop trusted IT security solutions "Made in Germany" – built for businesses that value both protection and usability.
- Independent & committed: For over 20 years, we’ve built secure communication tools – as an owner-managed company with a clear stance
- Purpose-driven: We believe that digital communication must be secure and free. If you think Edward Snowden did the right thing as a whistleblower, we might just share the same values. As a sign of our support, we donate €1,000 to an organization that supports Edward Snowden for every new hire who mentions him in their application
- Hands-on excellence: We take on complex challenges because we can. Our in-house experts are top-tier – even external specialists often learn from us. When we want the best, we build it ourselves
- Agile by conviction: We think fast, act pragmatically, and improve continuously. No bloated processes, no “that’s just how it’s always been done.” Initiative is welcome – but of course, it will be challenged, and not every idea will make it through unchallenged
- Security that works: We build software that’s not only secure, but actually usable – not just for large enterprises with dedicated highly skilled IT teams, but also for small and mid-sized businesses that need strong security without the complexity
- Diverse & international: Our team of 130 people from 30+ countries shares one mission: making secure digital communication easily accessible to businesses of all sizes
If that resonates with you, we’d love to hear from you.